This privacy policy explains which personal data we process on udaption.com, why we do so and what rights you have. It is a translation of the German version. In the event of any discrepancy, the German version shall prevail.

1. Controller

The controller responsible for data processing on this website is:

Innovative Software Research & Service GmbH (Insors) Struthof 2 55595 Münchwald Germany

Represented by the Managing Director Matthias Majchrzyk-Horacek Phone: +49 6706 915 1630 Email: info@insors.de

We have not appointed a data protection officer, as we are not legally required to do so. If you have any questions about data protection, please contact our Managing Director directly at the email address above.

2. Overview and legal bases

Our shop udaption.com is aimed exclusively at business customers, public authorities and similar organisations. We only process personal data to the extent necessary to operate the website, deal with your enquiries and handle orders.

We rely on the following legal bases under the General Data Protection Regulation (GDPR):

• Art. 6(1)(a) GDPR, where you have given your consent
• Art. 6(1)(b) GDPR, where processing is necessary for a contract or pre-contractual measures
• Art. 6(1)(c) GDPR, where we are legally obliged to process data, for example due to retention requirements
• Art. 6(1)(f) GDPR, where we have a legitimate interest that is not overridden by your interests

In addition, Section 25 of the German Telecommunications Digital Services Data Protection Act (TDDDG) applies to storing information on your device or accessing it, for example through cookies.

3. Hosting and server log files

Our website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. We have concluded a data processing agreement with IONOS in accordance with Art. 28 GDPR.

Each time the website is accessed, the server automatically stores technical data transmitted by your browser: IP address, date and time, the page accessed, referrer URL, browser type and operating system. We need this data to run the website securely and reliably and to detect attacks. The legal basis is Art. 6(1)(f) GDPR.

IONOS stores IP addresses in the log files in anonymised form only. The log files are kept for a maximum of 8 weeks and then deleted automatically.

4. Cookies and consent

We use cookies and similar technologies. Strictly necessary cookies, for example for the basket, the customer account, the language selection and storing your cookie choice, are set without consent. The legal basis is Section 25(2) No. 2 TDDDG, and Art. 6(1)(b) and (f) GDPR for any further processing.

All other cookies and services are only used if you agree in the cookie banner (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can change or withdraw your consent at any time using the “Manage consent” button.

We use the WordPress plugin Complianz for the banner. It runs on our own server and stores your choice in a cookie on your device. A full list of all cookies can be found in our Cookie Policy.

5. Contact via form, email and telephone

If you contact us via the contact form, by email or by telephone, we process the details you provide (name, company, contact details, content of your enquiry) in order to deal with your request. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a contract or an order, and Art. 6(1)(f) GDPR in all other cases.

The form runs on the WordPress plugin Fluent Forms, and the data remains on our server at IONOS. Our emails are also handled by IONOS and are sent via the FluentSMTP plugin.

We delete your enquiry once it has been dealt with and no retention obligations apply. Under German commercial and tax law, we keep business correspondence for up to 6 years.

6. Shop, customer account and orders

For orders placed in our shop (WooCommerce), we process the data you provide: company, contact person, billing and delivery address, email, phone number, VAT ID and your order details. We need this data to carry out, deliver and invoice your order. The legal basis is Art. 6(1)(b) GDPR.

If you create a customer account, we store your data until you ask us to delete the account. This allows you to view previous orders and order more quickly.

We deliver under Incoterm FCA. You arrange the transport yourself, and we hand the goods over to the carrier you have nominated. To do this, we pass on the necessary details such as company, contact person and delivery address to that carrier (Art. 6(1)(b) GDPR). Payment is made by invoice only; we do not use any external payment provider for this.

We retain invoices and accounting records for up to 10 years in accordance with Section 147 of the German Fiscal Code (AO) and Section 257 of the German Commercial Code (HGB) (Art. 6(1)(c) GDPR).

We do not send advertising by post or email.

7. Other services we use

Fonts: All fonts are hosted locally on our own server. No connection is made to Google or any other font provider when you visit the website.

Image optimisation: Our product images are compressed using ShortPixel (ShortPixel S.R.L., Romania) before they appear on the website. The images are delivered from our own server, and no visitor data is passed to ShortPixel.

Uptime monitoring: We use UptimeRobot to check automatically whether the website is available. No visitor data is processed in this context.

Spam protection: We protect our forms against automated submissions using the built-in spam protection of Fluent Forms. This consists of an invisible field and a technical check when the form is submitted. It runs entirely on our own server; no data is passed to third parties and no cookies are set.

Google Search Console: Our website is connected to Google Search Console via the SEO plugin Rank Math. This only shows us aggregated data on how our pages appear and are clicked in Google Search. No cookies are set on our website for this purpose and no visitor data is transmitted to Google. We do not currently use any analytics or marketing tools such as Google Analytics.

8. Recipients, third countries and retention periods

We only pass on your data where this is necessary for the purposes described: to our hosting provider, to carriers, to our tax advisers and, where required, to lawyers. Service providers acting on our behalf are contractually bound in accordance with Art. 28 GDPR.

We generally process your data within the EU. Should a service transfer data to the USA, this will only be to companies certified under the EU-US Data Privacy Framework (adequacy decision of the European Commission of 10 July 2023, Art. 45 GDPR) or on the basis of EU Standard Contractual Clauses (Art. 46 GDPR). We point this out for each service concerned.

We delete your data as soon as the purpose no longer applies and no statutory retention obligations remain. The specific periods are stated in the individual sections.

9. Your rights

You have the right at any time to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). You may withdraw any consent you have given at any time with effect for the future (Art. 7(3) GDPR).

Right to object: Where we process data on the basis of our legitimate interests (Art. 6(1)(f) GDPR), you may object to this on grounds relating to your particular situation (Art. 21 GDPR). You may object to direct marketing at any time without giving reasons.

To exercise your rights, simply write to us at info@insors.de.

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz), Hintere Bleiche 34, 55116 Mainz, Germany, poststelle@datenschutz.rlp.de.

SSL/TLS: This website uses an encrypted connection. You can recognise this by “https://” and the padlock symbol in your browser.

Last updated: November 2026